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- Customer Service
- Need help? Please don't hesitate to get in touch. Call us during the workweek and talk to a real person (yup, not a robot-person like Siri) or send us a quick email and our friendly,knowledgeable service team will typically respond within 12 hours.Because we value your complete satisfaction, we provide free returns or replacements within 30 days of purchase, a truly hassle-free warranty lasting 18 months, and free technical support for all of our products. Your satisfaction is our number-one concern.
• Unconditional 30-Day Refund or Replacement Not satisfied with your new Anker product? Return or replace it for ANY reason within 30 days of purchase.
• 18-Month Hassle-Free Warranty For a full 18 months after you purchase an Anker product, enjoy the reassurance of our hassle-free warranty. Any quality or manufacturing related problems will be resolved by repairing or replacing your product.
• Free Lifetime Technical SupportNot sure how to get your Anker product to work properly? Contact our world-class, friendly support team by phone or email for help.
- Warranty Limitations
- Our warranty is voided by the following:
- • Purchase an Anker product from a retailer other than Anker (AnkerDirect on eBay and Amazon)
• It’s been 18 months since the date of purchase
• Improper use
• Improper maintenance
• Unauthorized modification or repairs
- About the Anker Service Team
- • Approach: We consider and analyze problems from our customers' perspective.
• Responsibilities: We aim to provide the most comprehensive service in the industry and keep our promises.
• Attitude: We strive to be warm, sincere, cooperative, and positive with each customer.
• Mission: We strive to handle all issues positively, with the goal of finding constructive and timely solutions.
- Customer Service Contact Info
- Phone:1 (800) 988-7973 (US) Mon-Fri 9am - 5pm (PST)
03-4455-7823 (JP) Mon-Fri 9:00-17:00
069-9579-7960 (DE) Mon-Fri 6:00-11:00
400-0550-036 (CN) Mon-Fri 9:00-17:30
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