Back To Top
- Customer Service
- Need help? Please don't hesitate to get in touch. Call us during the workday and talk to a real person (yup, not a robot-person like Siri) or send us a quick email and our friendly, knowledgeable service team will typically respond within 24 hours. Your satisfaction is our number-one concern.
• 18-Month Hassle-Free Warranty For a full 18 months after you purchase an Anker product, enjoy the reassurance of our hassle-free warranty. Return or exchange your product for any quality or manufacturing-related issue.
• Free Lifetime Technical Support Not sure how to get your Anker product to work properly? Contact our world-class, friendly support team by phone or email for help.
- Warranty Limitations
- Our warranty is voided by the following:
- • Purchase an Anker product from a retailer other than Anker (AnkerDirect on eBay and Amazon)
• It’s been 18 months since the date of purchase
• Improper use
• Improper maintenance
• Unauthorized modification or repairs
- About the Anker Service Team
- • Approach: We consider and analyze problems from our customers' perspective.
• Responsibilities: We aim to provide the most comprehensive service in the industry and keep our promises.
• Attitude: We strive to be warm, sincere, cooperative, and positive with each customer.
• Mission: We strive to handle all issues positively, with the goal of finding constructive and timely solutions.
- Customer Service Contact Info
- Phone:1 (800) 988-7973 (US) Mon-Fri 9am - 5pm (PST)
03-4455-7823 (JP) Mon-Fri 9:00-17:00
069-9579-7960 (DE) Mon-Fri 6:00-11:00
400-0550-036 (CN) Mon-Fri 9:00-17:30
Submit your email address here to subscribe the latest information regularly about our promotion activities and new products.
Thanks for taking the time to visit our site. If you have general questions and suggestions, we’d love to hear from you through the form below.
For more specific inquiries relating to customer service, wholesale, or media requests, feel free to visit our contact us page.